Customer Testimonials
On July 2, 2025, we arrived at Lexus of Wesley Chapel, FL from Ocala, FL on a flatbed recovery truck. Our 2024 Lexus ES300h (hybrid) had a flat right front tire.
Our Service Advisor Viron Liburd was excellent in helping us through our problem in finding the correct original equipment manufacturer (OEM) Michelin "Energy" tire for our hybrid Lexus.
Veron's knowledge and courteous manner are great examples of what Lexus of Wesley Chapel, or any organization would want from their employees.
This type of experience with Service Advisor Viron Liburd is the reason why we have purchased many vehicles ... Read More DealerRater - Jul 7, 2025
Smooth and very easy. Mostly done over phone. Salesman was great and work with on the deal that I wanted.
Johnny was definitely wonderful to work with. Explained everything and very patient. Showing us cars. He made buying a car very easy. I would highly recommend him
Lexus of Wesley Chapel is top notch in everything when it comes to sales and service. I was a lifelong Audi driver, but after experiencing the care and commitment I have received from Lexus, I will not buy another Audi. Franceoa, in particular, always treats me like family and I trust him and this dealership whole heartedly.
We love our new Lexus NX! Franceoa asked us the perfect questions to help us pick out the best option for us. He's an expert on Lexus and was very helpful during the whole process of leasing our vehicle.
Dakota was a pleasure to work with. He listened, adapted to what was important to me and completed the paperwork with integrity. For a no pressure and professional experience please visit Wesley Chapel and request Dakota.
Best buying experience I could have asked for!
I recently purchased my Lexus LX 600 F Sport with the outstanding assistance of Claudia, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, Claudia’s professionalism, knowledge, and genuine enthusiasm made the entire process seamless and enjoyable.
The Lexus LX 600 F Sport itself is a masterpiece—luxurious, powerful, and packed with cutting-edge features that elevate every drive. The attention to detail in its design, the superior comfort of the interior, and the robust performance truly set it apart.
Claudia’s expertise in highlighting the vehicle’... Read More DealerRater - Jun 16, 2025
Just leased my ninth Lexus!! This was my first leasing experience with Lexus of Wesley Chapel as all of my previous Lexus models were from a dealership in another state. Mike Marchese brokered my deal and he is a veteran Lexus representative that knows about every model Lexus produces and ensures his clients are comfortable as well as knowledgeable about their vehicle before leaving the dealership. Lexus of Wesley Chapel works with Veterans to give them discounts on their new Lexus!! Lexus of Wesley Chapel ensures every Lexus owner receives the best customer service that is well-known in luxury car ... Read More DealerRater - Jun 16, 2025
Our purchase of new RX 350 at Lexus of Wesley Chapel was by far the best car buying experience I have ever had. It was fast, fair, efficient and quite enjoyable. Mike Tadros is an excellent and honest salesperson, providing us with complete and helpful information. In addition, the showroom is beautiful and the cafe is a very nice touch. I wholeheartedly recommend this dealership and Mike Tadros specifically.
Our entire car buying experience at Lexus Wesley Chapel was outstanding. The team is exceptionally organized, professional, and truly dedicated to delivering top-tier service. A special thanks to Johnny Millaway, our Lexus sales expert, who went above and beyond to make the entire process smooth and enjoyable. The finance department mirrored that excellence—efficient, transparent, and seamless every step of the way. We left feeling confident and cared for, and we wholeheartedly recommend this dealership to anyone looking for a premium car-buying experience.
When we entered the dealership we were greeted by Dakota Childers. He walked us through the buying process effortlessly. When we picked up the new car he handled the paperwork in a timely manner. It was a great experience.
Great Dealer, makes every customer feel like at home. Extremely pleasant, and each and every staff is wonderful, especially my sales person, Mike.
From the moment I walked through the doors, I was treated with warmth, professionalism, and genuine care. The entire team was knowledgeable, patient, and attentive, making the car-buying process smooth and enjoyable from start to finish. The dealership itself is beautiful, clean, and welcoming. There was never any pressure—just honest guidance and exceptional service. I left feeling confident and excited about my new Lexus.
We are hooked!!! We purchased our first Lexus, the RX350h, and are love our car and the dealership. Mike Tadros, our representative, was phenomenal! The dealership, their service, and amenities, are second to none. Outstanding is an understatement!!! Plus our new "cruising" vehicle is a pleasure to drive. Thank you Mike!!!
We had a great experience with Franceoa at Lexus of Wesley Chapel. We went in to learn about their hybrid suvs and Franceoa showed us all the options and the benefits of each. He helped us choose the best option to fit our lifestyle. He was knowledgeable, patient, and accommodating. When we chose the suv we wanted, he had it detailed and waiting for us when we were ready to pick it up. Highly recommend Lexus of Wesley Chapel - ask for Franceoa!
I just bought my new RX 350h. Mike Tadros was excellent from beginning to end. He helped me to find the exact model with all the features I wanted. Great communication and made the process very easy. Dealership is pristine and welcoming.
Johnny Millaway- in few words - Service oriented, respectful, fast and cooperative who made it easy to make a choice choosing the vehicle. Left with a feeling of- Will buy more in future from him and this dealership.
Dakota is newer to the Wesley Chapel Dealership however his knowledge of the Lexus brand and the cars they sell was impeccable! Dakota’s professionalism and attention to detail surpasses all expectations that I could have ever imagined! Dakota made me feel like I had not just met another car salesman but welcomed me to my new home where all my vehicle needs will be met with the highest of standards and honesty! Dakota I want to THANK YOU for always following through on any promise made and being available to answer all my questions and concerns even when you ... Read More DealerRater - May 12, 2025
This dealership is so nice. It’s clean and modern. Our salesman was amazing. My salesman name was Esam. Everything went so smoothly.
Everyone was very welcoming, helpful and knowledgeable. From the moment you walk in to the moment you leave they pay the utmost attention to you.
5 stars dealership. Very clean and presentable. And very nice coffee shop all free…wonderful!
A warm thanks to Francesco. From the moment I met him till I made a decision he was patient knowledgeable and caring. No question was silly he answered every one. Would not hesitate to use him again
Thank you very much for your excellent service and for making the car buying process so clear and easy. I’m very satisfied with my new vehicle and the overall experience.
Claudia is awesome so helpful and dedicated providing the best service for our car buying experience.
We worked with Gabby Pinto and she was fabulous and made this experience enjoyable and easy. It was convenient being able to text her questions and getting updates on the delivery of our vehicle.
Johnny Millaway went above and beyond to make sure my wife & I got exactly the car we wanted. He was prompt in replying to me when I had a question, & he kept me informed during the build process of the car & when it was enroute. Johnny is definitely customer oriented.
Claudia made everything happen for me. When I thought things weren’t going to happen, she made it happen. Besides a very nice person, she is a business person. She is awesome right down to the bow on the car.
I would like to commend Tyler for his excellent service and patience with our purchase of a new vehicle. He was very informative and quite kind. He kept us informed the entire time the vehicle was in transit. Thanks Mr. Peck, my hat is off to you and good luck with a wonderful career. John and Jenice Bailey!
I just purchased my Lexus GX 550 from the dealership in Wesley Chapel, and it was one of the best experiences I've ever had buying a vehicle. Dakota, one of the salespeople at the store, welcomed me because I was only interested in just seeing the vehicle and its features. He was so helpful and friendly that I ended up buying the GX. I recommend that when you go to that dealership, ask for Dakota, and I'm sure he'll give you the best possible service.
Ben was very patient in showing me all the car options in my budget. Thank you for finding me the perfect car.
Claudia is outstanding! Her knowledge and expertise on Lexus is superior. Her communication was top-notch, she worked with me for over a year on getting the right specs, and she worked though my constant switching of colors, and options. She checked in on me throughout the year as the demand for this particular was very high, and supply was very low. She remained dedicated to helping us get what we wanted. I will make sure I go back to Wesley Chapel and see Claudia. This dealership does not miss! They greeted my and wife and I from the time we ... Read More DealerRater - Apr 14, 2025
Daniel Medina was a huge help during our recent TX f sport purchase. He was always attentive to our needs and made sure that our family was comfortable throughout the whole process. Thank you Daniel!
Claudia is an outstanding sales person. I really did not plan on getting another vehicle .She was able to explain pros and cons and my wife is very happy with the decision.
Tim was extremely attentive and helpful through the entire process. He was quick to return my calls and address any questions I had.
So patient and understanding with my need for a certain car. Constantly kept me informed.
5 Stars - Outstanding Service and Experience!
From the moment we walked into the dealership, we were treated with professionalism, courtesy, and genuine care. The team made the entire car-buying experience smooth and stress-free. Dakota Childers, our sales consultant was knowledgeable, patient, and truly listened to our needs, helping us find the perfect Lexus without any pressure.
The dealership itself was immaculate, and everyone we interacted with—from sales to finance—was friendly and efficient. They went above and beyond to make sure we understood all the features of the vehicle and felt confident with our purchase.
We highly recommend Lexus ... Read More DealerRater - Apr 9, 2025
Is very very nice dealership Franceoa soliman very helpful and very kind very good person sale advisor
I’ve purchased many cars over the years - Bruno Santelli is by far the easiest and most knowledgeable person to work with. He negotiated for me and was able to get the most for my trade. Thank you Bruno and Lexus of Wesley Chapel. I love my new Lexus!
I recently had the pleasure of working with Tim Smith at Lexus of Wesley Chapel, and I must say, he's been an absolute delight to work with! Tim’s exceptional customer service, friendly demeanor, and professionalism made the entire experience seamless and enjoyable. I highly recommend Tim and Lexus of Wesley Chapel to anyone seeking a hassle-free and top-notch experience. I absolutely love my new Lexus! Thank you Tim and Lexus of Wesley Chapel!
I had an amazing experience with Claudia. Her wealth of knowledge and compassion was wonderful. She made the buyers experience enjoyable at a difficult time for my family.
Very pleased with our experience, no pressure sale tactics. From start to finish we felt like we were part of the family
Claudia was awesome. Second time I purchased a vehicle from Claudia and Wesley Chapel. Both experiences were excellent. No pressure, she listened to our needs, took our needs seriously, and was very professional. We found a Lexus dealer and sales person that we as customers are committed to. It’s very comforting to have found a person and dealership that keeps customer service top-of-mind.
Great experience with sales person. Outstanding facility. Definitely the winner. Car buying experience made easy
Got what I wanted, first time. Great trade value and can do attitude. Mike is awesome and just a great experience
Claudia was awesome! This was one of our best experiences and quickest! Highly recommend both Claudia and Wesley Chapel Lexus!
Deven was very professional, thorough, and courteous. The mechanic who worked on my car provided an excellent video explaining everything. Outstanding service!!
Daniel is a kind and lovely guy, and has helped with my last 2 vehicles. The dealership is very pleasant and the amenities are great.
I appreciate the honesty of Johnny M. his professionalism and his kindness towards the clients is very appreciated. it was a pleasure doing with the crew. Great job to all employees. one more thing this dealerships is very clean that's an A+
Johnny was great to work with! He made the car buying experience easy! Excellent customer service, beautiful, clean dealership, and first class experience!
We appreciated their professionalism, honesty, and friendliness. Cesar Garcia was awesome and very straightforward. So happy we chose this dealership to purchase our new Lexus.
A really great store. Very professional and very knowledgeable. A pleasure doing business with!The team was great!
⭐⭐⭐⭐⭐ Excellent service and experience I had an amazing experience purchasing my Lexus, thanks to Claudia. From the very beginning, she was professional, friendly, and attentive to every detail. She patiently answered all my questions and helped me find exactly what I was looking for, making the entire process smooth and stress-free. Her commitment to customer service truly stands out. I would definitely recommend her to anyone looking for a car!
Claudia was great! This was the best car experience I had! As soon as I walked in and my sales rep was not in yet, Claudia offered to help. She was detailed, didn't pressure me and gave me the best deals up front. I now understand why they call it the Lexus family!
We were happy with sales experience. Nigel was great. He reviewed all of the features on our new car
The service was amazing! Claudia was great from the moment we arrived. We never doubted we would leave without a new car!
We really enjoyed the entire purchasing experience with Tim. No pressure at all! Marcus is financing was very nice as well. Overall an extremely easy purchase.
Tim was absolutely the best. It was a great pleasure doing business with him.The technician Sam was also very helpful. You have a great team,and Iwas very pleased to have done business with them.
We are so excited to finally get our 2025 GX 550. Wesley Chapel is an outstanding dealership to purchase from. Our salesperson Tim Smith is the best in the business. No high pressure or games here. Do yourself a favor the next car purchase and make this your first stop.
Daniel was fantastic to deal with. This is the most seamless car purchase I have ever done.
Lexus of Wesley Chapel is a beautiful, clean and efficiently run dealership. I appreciate Daniel Medina's patience in dealing with our needs and wants during our lease process. This was our third lease with Wesley Chapel and I highly recommend them, as well as Daniel!
I have purchased 3 vehicles from Lexus of Wesley Chapel, the last 2 from Johnny Millaway. He is awesome, definitely a great salesperson, not pushy in anyway, just available and ready to help during and after the sale. Highly recommend for easy purchasing experience. Also recommend Veron in service, he is great too! Thank you!
Excellent dealership. Great people and service. Would highly recommend to anyone car shopping. Fantastic service from Tim Smith our super sales person.
Danielwas a joy towork with. Best experience I have had buying a vehicle I who highly recommend this dealership.Damiel is a true professional and an asset to the dealership.
To the point: easy, open, fast paperwork followed an extreme effort on Jonny's part to find me the perfect TX for me and my vertically challenged bride of 55 years. The pickup almost brought me to tears seeing the team that supported Jonny next to the car applauding my arrival. Would do this again in a heartbeat. PS wear a team you support shirt or jacket and watch them find an employee on duty that supports your favorite.
We went to this dealer on a Sunday because we wanted to shop without being pressured to buy something. As it turns out, this was the best experience we have ever had. The dealer and especially Gabby our salesperson was exactly the opposite, we explained we were shopping brands. Gabby answered all our questions without pressuring, and we returned the next day and leased a car.
Michael went above and beyond helping us in our journey of buying our family car. We are very grateful!
This is, by far, the easiest dealership to work with when purchasing a car. To add to the ease, Johnny Millaway, made it even better. I have bought 2 cars over the last 4 years with his help, and he is, in a word, great! The entire process was without any pressure which I really appreciate! I went in for service, and came home with a new car!
Simply the best 'car buying' experience I have had.
Bryce Pederson, my sales guy, was knowledgeable, friendly, professional and very helpful. He even helped me out getting to a pharmacy!
He want over the car and was prepared to take as long an it took to satisfy my questions about the car.
Anna Carlson was my sales manager, who professional, was also very knowledgeable - even explaining some clauses in the contract I had never paid attention to before!!! - and I have bought a few cars.
The whole experience, breakfast while I waited briefly for them to get the ... Read More DealerRater - Mar 9, 2025
Tim is the greatest! He made the process so easy and quick! Detailed, helpful, and transparent throughout the whole process. I highly recommend him!
Claudia was very efficient and professional in finding me a vehicle exactly what I was looking for. Her communication skills are off the charts. The whole experience at Wesley Chapel is first class. I will be using W. C. moving forward. Thank you.
If an automobile showroom and lounge can be described as elegant, this dealership fits the bill without a doubt. Lexus of Wesley Chapel is hands down the best dealership I have ever dealt with. After searching and comparing different car brands, we knew Lexus was the right place as soon as we walked in. The experience was pressure-free and there weren’t any pushy sales tactics. We couldn’t have had a better experience. We worked with Tim Smith and he answered all our questions and was very proactive in sending us updates on the GX 550 we ordered but never ... Read More DealerRater - Feb 27, 2025
Everyone at the dealership was very friendly and helpful. This is my 1st Lexus and I am now wondering why I waited so long. They treat their customers like VIPs.
My sales advisor Franceoa Soliman was excellent. He was patient, worked with me to get the best deal, and explained everything about the car. After I purchased the car he followed up with a phone call the next day to see if I was happy with my decision to purchase the Lexus. I wouldn't hesitate to recommend this dealership or their quality vehicles. It's safe to say that ... Read More DealerRater - Feb 22, 2025
A tremendous experience. Johnny Millaway was an excellent representative in helping me choose my new vehicle. Never felt any pressure. Johnny was able to provide information on different vehicles and I ended up driving out with a perfect NX. The staff and amenities are top notch. I highly recommend.
Tim Smith helped make our car buying experience at Lexus of Wesley Chapel an excellent one. From selecting a vehicle that “checked all of the boxes” while the kids were occupied with delicious complimentary cookies from the bakery all the way through delivery of our new vehicle, the guidance and communication Tim provided was top notch. We were impressed with the ease of the purchase and would highly recommend Tim and Lexus of Wesley Chapel!
This is the best dealership we have ever purchased a car from. Johnny was fantastic to work with. He is very professional, communication was excellent and could not be happier with our purchase. We will strongly recommend him and this dealership to everyone. Thank You!
Beautiful facility with an awesome staff. The amenities for their customers are beyond anything I've seen before!
This dealership is 100% customer driven. Love all the free services. Class act. Other dealerships need to follow there model. Outstanding salesman with great communication skills. Love my 25 RX just purchased.
Very professional from start to finish? The entire team was very professional and very accommodating
I was kicking tires and met Claudia, and she gave me some low-pressure information about buying a Lexus. I returned to the dealer a few days later for a test drive, and Claudia worked with me and made the buying process really easy. Everything was up front and transparent. I was also impressed that the dealer was willing to work a reasonable deal to sell me a Lexus. So far, an overall great experience with this dealer.
What can I say except that TIM is the man! I texted him, told him exactly what I needed and he made it happen! It’s been 6 months since my bankruptcy discharged… his seasoned financial guy was not only able to get me approved but worked a deal that I was extremely comfortable with. Thank you for making this process so seamless! It was worth the 4 hour drive from Miami. You’re the absolute best!
The experience was easy and pleasant for a car purchase. I would recommend this dealer and Tim to anyone.
I recently purchased a Lexus TX 350 from Lexus Wesley Chapel, and the entire experience was outstanding! From the moment I walked in, the staff was welcoming and incredibly knowledgeable. My salesperson Mike T took the time to understand exactly what I was looking for and made sure I was well-informed about all the features of the TX 350.
The dealership had a fantastic selection of vehicles, and the TX 350 was exactly what I had in mind—stylish, comfortable, and loaded with high-end features. The buying process was smooth, with no pressure at any point. The team worked efficiently to get me ... Read More DealerRater - Feb 1, 2025
Fantastic customer service and easy purchasing process. They take care of you and no sales pressure.
Lexus of Wesley Chapel offers first class amenities with outstanding customer. I highly recommend this dealership.
Exceptional Service from Start to Finish!🌸
A few weeks ago, we purchased a car from Lexus of Wesley chapel and were thoroughly impressed with the entire experience. The staff treated us exceptionally well, ensuring a smooth and pleasant buying process.
Recently, we returned for an oil change and tire service. While waiting, we appreciated the convenience of their cozy cafeteria, which provided complimentary refreshments.
A couple of days after the service, we noticed a minor oil leak. Upon contacting the dealership, they promptly addressed our concern by picking up the car from our home in Ocala the same day. To ... Read More DealerRater - Jan 30, 2025
I special ordered a LC 500 and Tim Smith was an amazing salesman to work with as he continued to update me with the process. His honest and straight forward approach was fantastic and helped me with a long process. Wesley Chapel Lexus lived up to its positive reputation not only from Tim’s stand point but collectively from other staff as well. I am glad that I chose to do business with Lexus of Wesley Chapel and especially thrilled that Tim was my salesman. If I decide to purchase another Lexus, there is no doubt that I will return to ... Read More DealerRater - Jan 25, 2025
We were warmly greeted by staff and Tim was helpful with choosing the right car for me. I will be referring others to Tim.
We wanted to broadcast the best car buying experience we have ever had! In our many years of car purchases, we have just experienced the best and smoothest purchase with Lexus of Wesley Chapel and our Sales Advisor Tyler Peck.
This Lexus location is beautiful and from the welcoming receptionist to meeting Tyler, we were impressed. We received a tour of the many amenties that Lexus offers their customers and truly we were awestruck on the atmosphere, the comfortable seating and working areas along with the huge complimentary drink and snack area. I wanted to purchase a car to deliver ... Read More DealerRater - Jan 23, 2025
Due to the unbelievable and professional customer service I received a little over two years ago from Franceoa Soliman I have since returned and purchased three other cars for my family. At every service/scheduled maintenance Franceoa always makes sure he sees me during those visits to ensure I am receiving excellent customer service and to say hello. On another note, I have to say I have never had any problems/concerns with the cars I have purchased. Once a Lexus always a Lexus! And once a customer at Lexus of Wesly Chapel ALWAYS a customer of Franceoas!
We had a fantastic experience with Tim. Seamless start to finish. No pressure. He listened carefully and delivered options that catered to our specific interests. It didn’t feel like a transaction more like a VIP shopping experience. We will be sure to recommend his services and return to work with him in the future.
Tim was AMAZING . No pressure, No hassle, by far the easiest and best car buying experience we’ve ever had and only took a couple of hours in the dealership to purchase 2 vehicles.
I would like to thank Franceoa for his professionalism and excellent customer service and highly recommend this salesman @ the dealership
We received excellent customer service at this Lexus dealership from Mike Tadros, who was very personable and knowledgeable. We never felt pressured or rushed and thoroughly enjoyed our experience. Thank you! We will enjoy our new Lexus immensely!
I picked up my 5th Lexus yesterday, dating all the way back to an LS400 in 1993. A lot has changed since then. The cars are still solid and luxurious, and of the highest quality, but now are far more technologically advanced. The most interesting aspect of my 33 year ongoing Lexus “adventure” has been the difference in dealers I have encountered all over the U.S. Although they all had really nice facilities, the personnel were not consistently exceptional (as one should expect from a luxury brand). This last purchase, the second of two-in-a-row from the same dealer, was terrific just ... Read More DealerRater - Jan 5, 2025
Tim was AMAZING. I visited 4 dealerships and he was the first person to understand my needs and point me in the right direction. He respected my price point and advised me in the right direction when I didn’t know what I wanted. I would recommend all my friends and family to this dealership and him! 10/10 from sales, to finance, to service. LOVE THIS PLACE!
My purchasing experience through this dealership and with Claudia was top-notch from start to finish. I had been to Toyota, Cadillac, Honda, Kia, Mazda and Hyundai this week as I wanted to give due diligence to all brands as I was looking for the perfect blend of reliability and fun driving for this car purchase. I am in sales so the experience was important to me. I specifically asked for a woman salesperson as all 6 of the dealerships I went to were male and honestly, I don't think many of them took me seriously when I told them I ... Read More DealerRater - Jan 1, 2025
I purchased a Lexus ES Hybrid from Dakota Childers. He is professional , expert on Lexus , and very easy to work with . It was such an easy process especially with my 4 year old. I will come back to work with Dakota when husband is ready for a new car ! Very happy with my car . Got the color and exact model I wanted . Also very fast and easy to work with in Finance . Educated me on the offerings but not pushing or aggressive !
I highly recommend going to Lexus of Wesley Chapel! Jonathan Nicoletti was great. It was the first time I’ve ever enjoyed buying a car.
I went in on Saturday 12/21 for regular Maintenance. My service consultant was Veron Liburd, I called him a couple of hours after I picked up my car with a question about the service, I left him a message and got no call back. I called again on Monday 12/23 spoke to another consultant that assured me that he will relate the message to Veron. Still no call back. Called back on Tuesday 12/24 spoke to a second consultant who told me that Veron apologized and will call me back. Still no call back. Called today 12/27 asked for the service manager and was ... Read More DealerRater - Dec 28, 2024
This is the fourth Lexus that I’ve leased from Lexus of Wesley Chapel. This dealership is immaculate. The service is beyond expectations. I always feel comfortable and safe when I leave!